Customer care
Returns & exchanges
We want you to love what you wear. Policy details below are placeholders and must be confirmed before launch — never publish a return window or condition until it's verified.
Our approach
If something isn’t right, we’ll help you exchange it or arrange a return on eligible items. Pieces should be unworn, in original condition, with tags attached. (Confirm the exact return window and conditions before launch.)
How to start a return or exchange
- Contact us with your order number and the item you’d like to return or exchange.
- We’ll confirm eligibility and share the next steps.
- Once received and inspected, we’ll process your exchange or refund.
(A self-serve returns portal can be connected at launch via the commerce backend.)
Sale items
Eligibility for sale items is noted at checkout and here. (Confirm the sale-item policy before launch.)
Faulty or incorrect items
If an item arrives faulty or you received the wrong piece, contact us right away and we’ll make it right.
Start a return on our contact page, or read more in the FAQ.