Customer care
Shipping & delivery
How and when your order reaches you. Operational details below are placeholders and must be confirmed before launch.
Local Toronto delivery
We offer convenient local delivery across Toronto. Available delivery windows and any local delivery fee are shown at checkout. (Confirm delivery area, timing, and fees before launch.)
Shipping across Canada
We ship Canada-wide. Rates and estimated transit times are calculated at checkout based on your address. (Confirm carriers, rates, and any free-shipping threshold before launch.)
Processing times
Orders are typically prepared within a few business days before they ship or are scheduled for delivery. (Confirm processing times before launch.)
Order tracking
Once your order is on its way, you’ll receive a confirmation with tracking where applicable. (Order tracking becomes available once the store is connected to its commerce backend.)
Questions about an order?
We’re happy to help — visit our contact page or see the FAQ. Local pickup details, where available, are on our Local Pickup & Delivery page.